COMPLAINTS PROCEDURE – INFORMATION FOR CUSTOMERS
Petrolab Ltd will handle any complaints both speedily and fairly.
If you would want to make a complaint about a service we have provided, then we will:
- Acknowledge it within 3 working days.
- Normally deal with it fully and provide a final response, in writing, within 20 working days of receipt.
- Keep you informed by letter, telephone or e-mail, as you prefer, if we need more time.
- Provide a final response, in writing, at the latest within 40 working days of receipt.
- Liaise, at your request, with anyone acting formally on your behalf.
Complaints should be sent to:
Mr J Fletcher
C Edwards Offices
T: 01209 219541