COMPLAINTS PROCEDURE – INFORMATION FOR CUSTOMERS

Petrolab Ltd will handle any complaints both speedily and fairly.

If you would want to make a complaint about a service we have provided, then we will:

• Acknowledge it within 3 working days.
• Normally deal with it fully and provide a final response, in writing, within 20 working days of receipt.
• Keep you informed by letter, telephone or e-mail, as you prefer, if we need more time.
• Provide a final response, in writing, at the latest within 40 working days of receipt.
• Liaise, at your request, with anyone acting formally on your behalf.

Complaints should be sent to:
Mr J Fletcher
Petrolab Ltd
C Edwards Offices
Gweal Pawl
Redruth
Cornwall
TR15 3AE

E: petrolab@petrolab.co.uk
T: 01209 219541